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Rachel Byiers - Support Services Manager

Rachel leads the tenancy sustainment services: SMART (money advice), ASSIST (housing support) and Energy Advice.  She coaches staff to provide a high-quality service to tenants in addition to planning and implementing project developments.

Tenancy sustainment is of paramount importance to meet the Association’s commitment to social justice, tackling inequalities and providing support to tenants where needed to sustain their tenancy.  The Association’s in-house services provide person-centred, impartial and confidential support to tenants within their own homes.

Rachel joined the Association in 2009 as an Administrator.  She held a number of promoted posts within the tenancy sustainment team prior to her current appointment in January 2015.  In 2019, Rachel completed SVQ qualifications in Leadership & Social Care.