Customer Participation
As your landlord, Grampian Housing Association is keen to involve tenants, sharing owners and owner occupiers in our customer participation activities. This gives you a chance to influence how services are designed and delivered as well as having a say in how the Association is managed.
The scrutiny/inspection and review of housing services by tenants and residents is an important part of measuring how well Grampian Housing Association is performing. We have a wide range of activities for you to participate in whether you live in Aberdeen, Aberdeenshire or Moray. You can get involved at the level that suits you. It really depends on your interests and how much time you have to spare. The aim of your involvement is to improve the housing and property management services provided to you and other tenants/residents now and in the future.
If you would like to talk to us about getting involved in our Customer Participation please contact Katie Taylor, Engagement Lead
(T: 07500 083297 / E: getinvolved@grampianhousing.co.uk)
Getting Involved in Grampian , Our Customer Participation Strategy
Getting Involved in Grampian , our customer participation strategy was drawn up with input from tenants and other customers on our participation working group.
The Strategy clearly explains how you can become involved, have your say in policies and procedures and ultimately influence the Association’s decision making process. We review the Strategy annually with customers to ensure that we are offering participation activities that are of interest to you and linked to current best practice.
With so many options to choose from we’re sure there is something of interest for everyone!
Getting Involved in Grampian includes some exciting opportunities such as:
- Coming along to local commUNITY events;
- Joining Champion Grampian , our customer scrutiny panel joining Count me in , to give us feedback on, for example policies and service standards;
- Setting up a group or tenants’/residents’ association/group;
- Joining our Board Apprenticeship scheme to become a Committee/Board member;
- Coming along to meetings and events organised by NETRALT (North East Tenants, Residents and Landlords Together)